To complete your return, please complete the following:
1. Please open a new support ticket with us HERE; and include your order number.
2. Advise us that you would like to return your product and what is wrong with it.
3. Package product in its protective packaging received with the order or press pack (if it involves the inner sacks), accept the couriers collection request email and finally; allow our courier to collect.
There are certain situations where only partial refunds are granted: (if applicable at our sole discretion)
1. Any item not in its original condition, requires repackaging (not returned in a press pack etc) or is missing parts for reasons not due to our error.
2. Any item that is returned more than 10 days after delivery due to extraordinary circumstances.
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