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Quality Beanbag Furniture

Quality Beanbag Furniture

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Contact us and Outlets
Reaching Out I Showrooms I Merchants I Tickets I Problem Resolution
- Contact us
  - How can I contact you?
    
    It would be happy to be of service.
    
    Comfyzak can be contacted:
    
    - Via opening a support ticket HERE,
    
    - Via our live chat on our website in the bottom right corner of your screen
    
    - Via our whatsapp channel (061) 400 1200
    
    - On our socials
    - By calling us on (021) 823 7777.
- Merchants & Outlets
  - Want to get Comfy?
    
    We would be delighted to hear from you. Please contact our Head Office on 021 823 7777, using the Support Ticket link below... Read More
Why Comfyzak & Product Information
Features I BEDinside I Dual Seat Mode I MasterGuard I Warranty I Product Info
- Features
  - Why Comfyzak?
    
    Every Comfyzak product is made with the utmost care, ensuring that every soon-to-be owner receives the most durable and luxurious reclining experience... Read More
  - What is a Comfyzak made from?
    
    The Comfyzak beanbag has a removable plush outer cover of Corduroy, Velvet, Denim or Flokati Fur and a robust linen inner to hold the foam stuffing.
    
    Both have stout zips, allowing the outer cover to be washed and the foam stuffing to be added or removed from the inner.
    The Outdoor Comfyzak beanbags are naturally covered entirely in waterproof canvas for permanent outdoor use, however please note that they still cannot be immersed in water etc.
  - Lounger or High-back seat mode?
    
    * Excludes all XL sizes and outdoor Comfyzaks.
    The Lounger is perfect for reclining back and ‘nesting’; while the High-back excels as a gamers pad, work-from-home throne or comfy-seating where one needs to be more upright. Read More
  - What is the BEDinside?
    
    In a nutshell, there is literally a mattress inside each Comfyzak beanbag; making the Comfyzak not only a Lap of Lounging Luxury but also a perfect solution for surprise sleep overs :)
    
    BEDinside does not affect the Comfyzak's heavenly comfort the slightest and is the latest patent protected Comfyzak beanbag feature; included with all indoor Comfyzak beanbags. See more info HERE
  - Comfyzak Warranty
    
    Each Comfyzak beanbag comes with a 5 Year Factory Warranty which covers all the stitching, material and zips, in addition each Comfyzak beanbag is also treated with MasterGuard fabric protection, which comes with MasterGuards 3 Year Protection Warranty... Read More
  - What is Masterguard fabric protection?
    
    MasterGuard is a water based fabric protection which is sprayed onto your Comfyzak, sealing the fabric fibers against food and liquid stains...spills are repelled immediately... Read More
- Product Information
  - Can my Comfyzak be used outside?
    
    Only the outdoor Comfyzak can permanently stay outdoors; however the indoor ranges can be used temporarily outdoors on patios etc, on sunny days.
  - Can I use the outdoor Comfyzak in my pool?
    
    No! Please no.
    While the outdoor Comfyzak is designed to stay outdoors and repel rain and other weather, it cannot be immersed in water.
- MasterGuard Fabric Protection
  - How does MasterGuard work?
    
    This special formula contains polymers that surround each fibre of your fabric to prevent stains from settling into the fabric. These polymers cause liquids to 'bead' on the surface of the fabric... Read More
  - Which Comfyzaks include FREE Masterguard?
    
    All Velvet, Denim and Corduroy Comfyzak beanbags include free MasterGuard fabric protection treatment.
    Regrettably, the Flokati Fur doesn't include the treatment and cannot be MasterGuarded.
  - Can I MasterGuard my Comfyzak after I have purchased it?
    
    Unfortunately not.
    
    The MasterGuard has to be applied to the material BEFORE it is sewn in order to ensure that the seams etc remain entirely protected.
    You can however order a new separate outer cover that is MasterGuarded for your Comfyzak beanbag to ensure its protected from spills and stains.
- Accessories:
  - Can I order covers separately?
    
    Yes definitely, all covers are interchangeable with the same sized inners.
    
    Extra covers can be ordered by contacting us or directly on our website.
    
    In the case of the large and XL sizes, the Comfyzak has the unique feature of being able to repurpose its inner sacks (sacks with the foam stuffing inside) to make 2 smaller Comfyzaks, all that being required are 2 smaller covers and visa versa.
    
    Large = can be repurposed to create 2 smalls (2 small covers needed)
    XL – can be repurposed to create 2 medium (2 medium covers needed)
  - Im undecided, can I see a fabric swatch?
    
    Certainly, please reach out to us by opening a ticket HERE.
    Should you not have a merchant in your area that we can refer you to, we would be happy to send you swatches of the colours and fabrics you are interested in, couriered to your door.
Delivery & Tracking
Order Tracking I Delivery I Collection I After Delivery
- Tracking
  - Order not dispatched yet
    
    Should your order not be dispatched yet it can't be tracked on our website yet.
    
    Please reach out to us by creating a ticket HERE so we can assist.
    **On average orders can be expected for dispatch within 5-20 working days from order placement, depending on seasonal demand and logistical requirements like delivery location.
  - Order dispatched
    
    Upon dispatching of your order you will receive an dispatch email and sms containing your orders courier tracking details.
    Should this mail not be received yet your order is still pending dispatching... Read More
- Delivery & Collection
  - Where do you deliver?
    
    South Africa, SADC and Worldwide.
    
    Door delivery in South Africa is free, while SADC and worldwide addresses have a door delivery fee.
    
    SADC:
    
    Kiddie up to Medium = Range from R570 per sack.
    
    Large and XL = Range from R880 per sack.
    
    Worldwide:
    
    Please reach out to us by opening a ticket for delivery quotes.
  - When can I expect delivery of my order?
    
    The delivery of all Comfyzak products can be expected within 5-20 working days from order placement, depending on seasonal demand and logistical requirements like delivery location. Read More
  - How is my Comfyzak delivered?
    
    All Comfyzak beanbags are delivered to your door by courier; and compressed into a togbag for easy handling and transport.
    Please allow up to 72hrs for the foam filled inner sack to fully expand without its cover on, then follow the included assembly guide and zipping the outer cover on.
  - Can I collect?
    
    Regrettably, no...but you can visit one of our merchants or outlets and collect from there.
  - Can you ship to a PO Box?
    
    Regrettably no.
- After Delivery
  - What do I do wheI receive delivery of my Comfyzak?
    
    That’s great news!
    
    Upon arrival in your home please place the still packed Comfyzak beanbag in the area that’s going to be its home. Thereafter open the top pocket of the packaging tog-bag to access the cover and assembly instructions.
    Please take the time to read the assembly instructions before opening the pressurized section of the tog-bag.
  - Comfyzak too firm or soft?...can I personalise
    
    Sure! The inner bag does have a zip so the foam filling can be added or removed at your leisure.
    
    Should you need more foam, please let us know so we can send you extra.
    
    Should you need to take some out to make the sack even softer, please save it just in case you would like to re-add some.
    A little foam makes a big difference!
  - Do I need to DIY assemble?
    
    Where advertised on our website, yes. Assembly is easy though, only requiring a second person to assist when assembling the large and XL sizes.
    
    Step by step assembly instructions are provided with all orders and our friendly staff are just a call away, if you have any queries.
    **However should you wish to have your product assembled and/or setup by a Comfyzak approved representative, if available in your area; a call out fee of approximately R550 will be payable to the agent upon arrival to call-out address. Please reach out to us should you wish to have this service. A call-out fee is non-applicable where a representative is inspecting a Comfyzak product due to a possible defect or courier damage.
Sizing Information
Comfyzak Sizes I Compressed Sizing I Weights
- Comfyzak sizing & dimensions
  - Which size should I choose?
    
    Well now, size requirements have a number of factors… the amount of users, size of users and what personal seating style is; but most importantly it comes down to available floor space. Read More
  - Comfyzak sizes
    
    We highly recommend measuring the floor space prior to ordering the Large or Extra Large Comfyzak's. Read More
  - Comfyzak dimensions in compressed/delivery form?
    
    Our Comfyzak beanbags are compressed to a 5th of their size to allow for easy and convenient delivery purposes; along with easier moving around the home or office. Read More
- Comfyzak weights
  - Weight of Comfyzaks
    
    Kiddie:
    
    Weight: 8-10kgs
    
    Small:
    
    Weight: 16-18kgs
    
    Medium:
    
    Weight: 20-22kgs
    
    Large:
    
    Weight: (x2) 16kgs
    
    Extra Large:
    Weight: (x2) 20kgs

Product Maintenance
Recommended Maintenance I Cleaning I Stains I Recompressing
- General Maintenance
  - Cover Maintenance
    
    To keep you Comfyzak Beanbag in top condition…and you uber comfy; we recommend that your Comfyzak cover receive a weekly vacume to keep the cover fabric fibres soft, clean and plush.
  - Fluffing – foam filler inner sack maintenance
    
    To keep you Comfyzak beanbag in top condition…and you uber comfy; we recommend that your Comfyzak beanbag receive a fluffing regularly.
    Because of the air-hungry nature of our foam, your Comfyzak beanbags will need to be fluff'ed every now and then depending on usage. Read More
- Cleaning
  - How do I remove stains from my Comfyzak?
    
    All Comfyzak beanbags (with the exception of Flokati Fur and the outdoor saks) are MasterGuarded.
    
    This means that they are protected by an insulating layer within the fabric against stains, spills etc.
    
    For immediate spills, we recommend drying/wiping of the spill area with a damp cloth as soon as possible to prevent 'caking the spill' resulting in a stain curing.
    
    To remove fresh stains, we recommend first removing the cover and using soda water and a hard cloth on the stained area. The outer cover can then be machine washed on a cold gentle cycle according to MasterGuard's instructions if needed.
    
    We do recommend that for the fabrics longevity and to retain its plush feel, a hand soak and wash is preferable.
    Do NOT tumble dry.
  - Are covers machine washable?
    
    Yes, on a gentle cold wash and shade dry.
    However we recommend that for the fabrics longevity and to retain its plush feel, a cold hand soak and wash is preferable followed by a shade dry.
  - Can covers be tumble dried?
    
    No, please do not tumble dry covers. Covers need to be airdryed out of direct sunlight.
  - Can covers be dry cleaned?
    
    Yes, but only by professional cleaners.
- Recompressing a Comfyzak
  - Im moving, how do I compress my Comfyzak?
    
    We have 3 options available that can meet your needs depending on where you are based and how small you would like the Comfyzak beanbag recompressed down to:
    *** Please note we cannot recompress a Comfyzak smaller than the size it was originally delivered in at. Read More
  - How do I order a Press Pack or compression service?
    
    Please reach out to us by opening a new ticket, we will then be able to action your request and send an invoice.
    * Please include your order number in your ticket.
Orders and Preorders
How to Order I Preorders
- How to Order
  - How do I buy/Order a Comfyzak?
    
    Thank you for visiting our website, we greatly appreciate your interest and would be happy to assist with any of your queries via any of our contact channels, with our friendly support staff. Read More
- Preoders
  - What is a Preorder?
    
    In the case of stock being sold out locally but new stock is inbound via freight, the option of a preorder will be engaged on our website.
    
    Preorders allow clients to purchase and book the product of their choice in their desired colour and size without having to be concerned about a possible sell out once the new stock does arrive.
    In essence the placement of a preorder exclusively reserves a portion of the new inbound stock for your order; and places your orders delivery as a priority before any orders placed after new stock arrives.
  - How do Preorders work?
    
    A preorder exclusively reserves a portion of new inbound stock for your order; when local fabric stock is sold out.
    Preorders can be enabled on a specific colour or size or both within a specific product range. Read More
  - How do I place a Preorder?
    
    Preorders can be placed like normal orders on our website.
    
    Visit our "Shop Now" page and then the select a product page of your choice. Once on the product page, select an item size and colour and click the "Preorder" button.
    The only visual difference between a normal order and preorder is that the "Add to Cart" or "Buy" button has been replaced with a "Preorder" button.
  - Preorder Updates
    
    Only in cases where a preorder is placed, all preorder clients will receive regular status update mailers as new stock in transit passes major milestones.
    In addition, update mailers will be provided when there are any changes in the expected ETA and delivery times; to ensure clients are fully informed.
  - Legalese and Acknowledgments
    
    By processing a preorder with us, you agree to and acknowledge the following: Read More
Returns, Refunds & Exchanges
Returns I Refunds I Exchanges I Cancellations
- Exchanges
  - Exchanging a Comfyzak (or part) for another
    
    If the colour or size of your order does not meet your needs upon delivery, please do reach out to us by submitting a support ticket HERE, so we can arrange an exchange. An exchange and/or courier fee may be applicable for an exchange to be successful. Read More
  - How to request an exchange
    
    1. Please open a new support ticket HERE and include your order number.
    
    2. Advise us that you would like to exchange your current product or part thereof; and what is wrong with it.
    
    3. Advise us what you would like to exchange your current product to.
    4. Package product in its protective packaging and or press pack (if inner sacks), accept the couriers collection request email and finally; allow our courier to collect. Read More
- Returns
  - Returns and Refunds
    
    Our hope is that you are completely satisfied with your Comfyzak, if not please reach out to us by opening a new support ticket HERE, or give us a call per the below returns policy.
    Our returns policy lasts 10 days. If 10 days have gone by since your order was delivered, unfortunately we can’t offer you a refund, however all Comfyzak products are covered by a 1-5 year factory warranty in the case of defects (depending on the Comfyzak product purchased). Read More
  - How to request a Return
    
    To complete your return, please complete the following:
    
    1. Please open a new support ticket with us HERE; and include your order number.
    
    2. Advise us that you would like to return your product and what is wrong with it.
    
    3. Package product in its protective packaging received with the order or press pack (if it involves the inner sacks), accept the couriers collection request email and finally; allow our courier to collect.
    
    There are certain situations where only partial refunds are granted: (if applicable at our sole discretion)
    
    1. Any item not in its original condition, requires repackaging (not returned in a press pack etc) or is missing parts for reasons not due to our error.
    2. Any item that is returned more than 10 days after delivery due to extraordinary circumstances. Read More
  - What can’t be returned
    
    Several types of goods are exempt from being returned.
    
    All end of range, defect sale and sale items cannot be returned; in addition NOTICEABLY USED, non-resalable or items falling outside the 10 day window.
    
    In the case of "noticeably used items", namely items that look visibly used or can be regarded as used due to oders etc.
    
    Comfyzak reserves the right to refuse return outright or in special cases; refund and determine the refund for a portion of the used items value upon its return delivery.
    In the case of non-resalable items, namely damaged items, these cannot be returned.
- Refunds
  - How Refunds work
    
    Upon order cancellation or successful return, all refunds are processed within 5 working days; and a credit will automatically be applied to your credit card or original method of payment, within 10 working days or as per the terms applied by your payment method provider.
    
    In some cases we may request your banking details in order to process a refund.
    
    Once a refund is processed a notification will be sent to you via email.
    In the case of returns after 10days of delivery being approved, the original delivery fees are non-refundable. In addition a handling fee and/or collection fee may be deducted from the refund.
  - Late or missing Refunds
    
    If you haven’t received a refund yet, please first check your bank statement.
    
    Then contact your credit card company, it may take some time before your refund is officially posted by them. Next contact your bank, as there is often some processing time before a refund is posted by them.
    If you’ve done all of this and you still have not received your refund yet, please contact us by opening a ticket and send through your Bank or Credit card companies contact number + person you were dealing with; and we'll sort it out right away.
Custom Designs, Merchants & Bulk Orders
Custom Designs I Branding I Bulk Orders I Want to be a Merchant
- OEM & Custom Designs
  - Do you manufacture OEM or custom branded Comfyzaks?
    
    Yes, we can manufacture custom designed beanbags, our own designs in custom fabrics and Comfyzaks with custom full colour branding.
    
    Please reach out to us via phone or by opening a new support ticket, so we can assist with quoting.
    * Minimum order quantities may be applicable.
- Merchants & Resellers
  - Im a Decorator
    
    We would be happy to assist, please contact us by opening a new support ticket HERE so we can arrange a decorator account.
    Please be sure to include your business details.
  - Becoming a Merchant
    
    We would be happy to assist, please contact us by opening a new support ticket HERE.
    Our team will then reach out to you to discuss which merchant account will suit your business model. Please be sure to include your business details.
Policies & General
Payment Options I Taxes I Customs Duties I Terms I Policies
- Payment Options
  - What payment options do you accept on your website?
    
    We accept Debit and Credit cards, EFT, Mobicred, Samsung Pay, Apply Pay, Scode, Zapper, SnapScan, Masterpass, Cryptocurrencies and "Buy Now, Pay Later" providers like Float.
    All online payments are processed via Peach Payments, Payfast, Osow, PayJustNow, Happy Pay or Float.
  - What is Payfast?
    
    PayFast is a payments processing service provider for South Africans and South African websites; and is part of the DPO Group. They enable easy, secure and instant transfer of money between online buyers and sellers.
    
    They allow buyers to purchase safely from online suppliers in a variety of ways.
    
    They process credit and debit cards (Visa, Maestro and MasterCard), Instant EFT (bank transfers with any of SA's four biggest banks that get instantly verified), Mobicred, Zapper, SnapScan, Masterpass and Scode.
    
    All card payments are protected via 3D secure.
    
    For more information please see HERE
  - What is mobicred?
    
    Mobicred is an online account that gives you access to credit, which they can use to pay for online orders through PayFast.
    As an independant financial services provider, Mobicred is a simple and convenient credit facility that allows you to safely shop online at all participating retailers. It grants approved users access to an online revolving credit facility to purchase items... Read More
  - What is “Layby” with PayJustNow?
    
    Buy Now Pay Later payment options are online service providers, like those below, of the new Layby evolution; where traditional Laybys required full payment before receipt of your order, Buy Now Pay Later providers allows you to... Read More
  - What is Masterpass?
    
    Masterpass is a free digital wallet from Mastercard that enables online shoppers to quickly and securely check out and make online payments.
    The Masterpass digital wallet makes online shopping easier, quicker and safer by storing payment information in one secure place. Masterpass works with all major credit cards and debit cards; and secures the buyer’s data using industry leading technology... Read More
  - What is SnapScan and Zapper?
    
    SnapScan and Zapper are South Africa’s ‘scan to pay’ contactless payment apps that makes it easy and safe to pay online using your mobile phone and the SnapScan or Zappier app.
    Both services store credit and cheque card details through secure encryption on your own mobile phone... Read More
  - What is Scode?
    
    Scode is a voucher based payment system with which buyers can make online payments without the need for a bank account or a credit card, but can instead complete online purchases in-store... Read More
  - What are Cryptocurrencies?
    
    A crypto currency is a digital or virtual currency that is secured by cryptography, which makes it nearly impossible to counterfeit or double-spend. Many crypto currencies are decentralized networks based on block chain technology—a distributed ledger enforced by a disparate network of computers... Read More
- Taxes & Duties
  - Why am I charged “taxes” on checkout
    
    Taxes or import duties are only charged on orders that need to be delivered outside of South Africa.
    We are legally required to charge these and pay them to the import authorities in the country the order is being delivered to; this means that there is only one payment needed and we sort out the rest :)
  - Terms and Policies
    - What is your Returns and Refunds policy?
      
      The below policies are in compliance with the Consumer Protection Act (CPA) of South Africa.
      
      Returns:
      Our policy lasts 10 days. If 10 days have gone by since your order was delivered, unfortunately we can’t offer you a refund for product problems, however all Comfyzak products are covered by a 1-5 year factory warranty in the case of defects (depending on Comfyzak model purchased)... Read More
    - What is your Terms of Service policy?
      
      OVERVIEW
      This website is operated by Comfyzak South Africa. Throughout the site, the terms “we”, “us” and “our” refer to Comfyzak South Africa. Comfyzak offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here... Read More
    - What is your Privacy Policy?
      
      PRIVACY STATEMENT
      
      Thank you for your interest and for visiting our website. on the below page we will inform you about the handling of your Personal Information (PI) when visiting our physical stores, website and other digital platforms. Personal Information is all data with which you can be identified.
      SECTION 1 - WHEN AND WHAT DO WE DO WITH YOUR INFORMATION?... Read More

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Comfyzak Beanbag Furniture

Products

Products

Indoor Comfyzaks
Outdoor Comfyzaks
Cloud Loungers
Accessories
Comfyzak Covers

Product Info

Product Info

Why Comfyzak?
Size Information
MasterGuard+
BEDinside

General Info

General Info

Tracking & Shipping
Merchants & Outlets
FAQ
Reseller
News

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